Unable to erase USER1 partition

Legato Application Framework
1

Hi,
I would like to erase the custom changes on my WP76 target, but I always get the failure code “callback status 59399” during the download process.

I’ve tried several ways, but, none with success:

  • DS 5.3.1 : Legato Target Recovery - Option Erase user partition
  • CLI : fwupdate download reset.cwe 192.168.2.2
  • CLI : swiflash -m “wp76xx” -r
    I used swiflash versions 4.6 and 5.1.

I also tried this in combination with using the TP1 pin or AT!BOOTHOLD to make sure the module is in boot mode.
I did these tests on a Windows 10 Host PC, and also on 2 different Ubuntu 16.04 Hosts.

What could be the root cause of this, and does there exist an alternative way get a WP module with factory defaults? (no fs changes, no root password, …)

greetings,
annaertd

2

Please download fw 12 to module, and then try swiflash in linux pc.

3

Hi,
I flashed the R12 image into my targets, and then I was able to erase the USER1 partition without any problem.
Thanks!

greetings,
annaertd

4

Hi, I’m new to using and have the same issue (reset user password on WP7607). How do I flash R12 to the module? (Also to @jyijyi if you could help.)

Regards
Paul

5

You can download the R12 one click exe from source.sierrawireless.com

6

Hi,

I want to to erase USER1 partition too.

I tried the following procedure with enabling TP1.

No.1: download fw 12 to module (on Window)
method1: the R13 one click exe
method2: “fdt2.exe” with .spk file

No.2: swiflash -m “wp76xx” -r (on Linux)

The result No.1 and No.2 were like that,
No.1
the outcome of method1 execution was the following messages displayed and not executed.

FDT version : 1.0.1902.1
Awaiting adapter …
Enabling selective suspend …
Firmware download failed.
Primary error code: 14 - No MBN adapter available.
Secondary error code: 0 - Not applicable.
Device error code: 0x0 - Unknown device error code.

the outcome of method2 execution didn’t finish correctly, when
“Awaiting adapter” message appeared. I had no choice but to stop the process.

C:\Users\tanoue-kenta\Desktop\FW>fdt2.exe -f WP76xx_Release13.3_DOCOMO.spk
FDT version: 1.0.1806.0
Awaiting suitable port or adapter …
Switching to streaming mode …
Downloading images …
Writing image -
Flashing image -
Awaiting adapter …

No.2

I wanted to finish erasing USER1 partition, however, I couldn’t, when the message(Downloading the firmware) appeared and the Linux OS tried to execute the process.

tanoue@feadmin-FMVDK3F061:~$ swiflash -m “wp76xx” -r -p /dev/serial/by-path/pci-0000:00:1d.0-usb-0:1.6:1.0-port0
Detecting USB of the target
DONE
Communicating with the target
DONE
Downloading the firmware…

I am a a loss , because I have no solutions to handle the problems.
Please give me some advice.

BR,
Tanoue

7

is it because you change the status of TP1 and it will not boot up?
Also please downgrade to R12, not R13.

8

Hi, jyijyi.

Thank you for your help.

The state of TP1 must be “Enable”, because when I checked Device Manager of my computer(Windows), I found Sierra Wireless DM Port.

After I executed method1 and method2 I had mentioned by using R12 FW, the results didn’t change at all.

9

if you enable TP1, it will always stay at DM only mode.
That is why you always see:
“Awaiting adapter” message appeared. I had no choice but to stop the process.

10

I tell you some background.
My application hides DM port when the app starts in my system.
Moreover, my application causes reset because of some bug.

Therefore, I turned TP1 to Enable downloading FW12 to module.

Is it neccessary to change the state of TP1 somewhere?

11

you can give a try to set the TP1 in normal position.
BTW, what is the current FW on your module?
I saw you doing this:

fdt2.exe -f WP76xx_Release13.3_DOCOMO.spk

12

you can give a try to set the TP1 in normal position.
I could downgrade R12 FW using WP76xx_Release12_GENERIC_GCF.spk

Therefore, the current FW on my module seems to be the R12 GENERIC.

Keeping the TP1 in normal position, I executed swiflash -m “wp76xx” -r successfully.

Thank you.