Trying to activate new device- Cant connect at+wdss=1,1

Legato Application Framework
1

Hi All,
I have had good luck so far trying to register a new device on the online portal. But when I try to use the at commands to initiate communication from the device to Airvantage, I cannot seem to connect get the expected wdsi response codes:
at+wdsi=8191
OK
at+wdss=1,1
OK

+WDSI: 4

+WDSI: 5

+WDSI: 8

I checked my apn name and can connect using cm data connect.

root@fx30s:~# cm data info
Index: 1
APN: nxtgenphone
PDP Type: IPV4V6
Connected: yes

root@fx30s:~# ping www.google.com
PING www.google.com (209.85.235.103): 56 data bytes
64 bytes from 209.85.235.103: seq=0 ttl=43 time=83.504 ms
64 bytes from 209.85.235.103: seq=1 ttl=43 time=106.974 ms
^C
— www.google.com ping statistics —
2 packets transmitted, 2 packets received, 0% packet loss

My target device is FX30S. With the following firmware and bootloader:
Firmware: SWI9X15Y_07.11.22.00 r33729 CARMD-EV-FRMWR1 2017/01/11 18:04:06
Bootloader: SWI9X15Y_07.11.22.00 r33729 CARMD-EV-FRMWR1 2017/01/11 18:04:06

This has previously worked for other FX30 devices which I have but all of a sudden its not working now. Trying to do a customer demo here. Has someone seen this happen before.

2

Hey virajpadte, I’ve been looking at the forum for a while now and haven’t seen anyone else who is having this issue. It would be great if someone would be able to address this problem, because in its current state, I don’t believe that I can fully rely upon AirVantage as a cloud platform. I hope someone from Sierra can rectify this soon.

3

Hi,
it’s possible that communications are blocked by the firewall.
it should be configured by following the description of the FX30s User guide;
refer to chapter “Reconfiguring the Firewall”;
best regards