User.err Legato

Why is the reason for connect to the internet fail.

log:
user.err Legato: =ERR= | modemDaemon[941]/modemDaemon T=main | le_sms.c CloseSessionEventHandler() 2181 | SessionRef (0x7f61d12c) has been closed

Hi,
The one line log shared is not related, would you share the complete log to check?
Thx

thank you!
complete log:
Jun 15 17:46:40 swi-mdm9x28-wp user.warn Legato: -WRN- | supervisor[842]/supervisor T=main | app.c app_SigChildHandler() 4015 | Process ‘cm@0’ in app ‘tools’ faulted: Ignored.
Jun 15 17:46:40 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | app.c app_StopComplete() 4686 | app ‘tools’ has stopped.
Jun 15 17:46:40 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | apps.c DeactivateAppContainer() 374 | Application ‘tools’ has stopped.
Jun 15 17:54:29 swi-mdm9x28-wp user.warn Legato: -WRN- | supervisor[842]/supervisor T=main | proc.c GetWatchdogAction() 359 | cm@0 watchdogAction ‘’ in proc section
Jun 15 17:54:29 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | app.c app_Start() 3420 | Starting app ‘tools’
Jun 15 17:54:29 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | app.c CreateFileLink() 2034 | Skipping file link ‘/legato/systems/current/apps/tools/read-only/lib/libComponent_cm.so’ to '/legato/systems/current/appsWriteable/tools/lib/libComponent
Jun 15 17:54:29 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | app.c CreateFileLink() 2034 | Skipping file link ‘/legato/systems/current/apps/tools/read-only/lib/libComponent_fwupdate.so’ to '/legato/systems/current/appsWriteable/tools/lib/libCom
Jun 15 17:54:29 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | app.c CreateFileLink() 2034 | Skipping file link ‘/legato/systems/current/apps/tools/read-only/lib/libComponent_gnss.so’ to '/legato/systems/current/appsWriteable/tools/lib/libCompone
Jun 15 17:54:29 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | app.c CreateFileLink() 2034 | Skipping file link ‘/legato/systems/current/apps/tools/read-only/lib/libComponent_le_pa_uartMode.so’ to '/legato/systems/current/appsWriteable/tools/lib/
Jun 15 17:54:29 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | app.c CreateFileLink() 2034 | Skipping file link ‘/legato/systems/current/apps/tools/read-only/lib/libComponent_le_pa_uartMode_default.so’ to '/legato/systems/current/appsWriteable/to
Jun 15 17:54:29 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | app.c CreateFileLink() 2034 | Skipping file link ‘/legato/systems/current/apps/tools/read-only/lib/libComponent_moduleLoad.so’ to '/legato/systems/current/appsWriteable/tools/lib/libC
Jun 15 17:54:29 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | app.c CreateFileLink() 2034 | Skipping file link ‘/legato/systems/current/apps/tools/read-only/lib/libComponent_pmtool.so’ to '/legato/systems/current/appsWriteable/tools/lib/libCompo
Jun 15 17:54:29 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | app.c CreateFileLink() 2034 | Skipping file link ‘/legato/systems/current/apps/tools/read-only/lib/libComponent_secstore.so’ to '/legato/systems/current/appsWriteable/tools/lib/libCom
Jun 15 17:54:29 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | app.c CreateFileLink() 2034 | Skipping file link ‘/legato/systems/current/apps/tools/read-only/lib/libComponent_swiQmi.so’ to '/legato/systems/current/appsWriteable/tools/lib/libCompo
Jun 15 17:54:29 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | app.c CreateFileLink() 2034 | Skipping file link ‘/legato/systems/current/apps/tools/read-only/lib/libComponent_uartMode.so’ to '/legato/systems/current/appsWriteable/tools/lib/libCom
Jun 15 17:54:29 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | app.c CreateFileLink() 2034 | Skipping file link ‘/legato/systems/current/apps/tools/read-only/bin/cm’ to ‘/legato/systems/current/appsWriteable/tools/bin/cm’: Already exists
Jun 15 17:54:29 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | app.c CreateFileLink() 2034 | Skipping file link ‘/legato/systems/current/apps/tools/read-only/bin/fwupdate’ to ‘/legato/systems/current/appsWriteable/tools/bin/fwupdate’: Already exi
Jun 15 17:54:29 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | app.c CreateFileLink() 2034 | Skipping file link ‘/legato/systems/current/apps/tools/read-only/bin/gnss’ to ‘/legato/systems/current/appsWriteable/tools/bin/gnss’: Already exists
Jun 15 17:54:29 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | app.c CreateFileLink() 2034 | Skipping file link ‘/legato/systems/current/apps/tools/read-only/bin/kmod’ to ‘/legato/systems/current/appsWriteable/tools/bin/kmod’: Already exists
Jun 15 17:54:29 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | app.c CreateFileLink() 2034 | Skipping file link ‘/legato/systems/current/apps/tools/read-only/bin/pmtool’ to ‘/legato/systems/current/appsWriteable/tools/bin/pmtool’: Already exists
Jun 15 17:54:29 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | app.c CreateFileLink() 2034 | Skipping file link ‘/legato/systems/current/apps/tools/read-only/bin/secstore’ to ‘/legato/systems/current/appsWriteable/tools/bin/secstore’: Already exi
Jun 15 17:54:29 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | app.c CreateFileLink() 2034 | Skipping file link ‘/legato/systems/current/apps/tools/read-only/bin/uartMode’ to ‘/legato/systems/current/appsWriteable/tools/bin/uartMode’: Already exi
Jun 15 17:54:30 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | app.c CreateFileLink() 2034 | Skipping file link ‘/legato/systems/current/apps/tools/read-only/lib/libComponent_swiQmi.so’ to '/legato/systems/current/appsWriteable/tools/lib/libCompo
Jun 15 17:54:30 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | app.c CreateFileLink() 2034 | Skipping file link ‘/legato/systems/current/apps/tools/read-only/lib/libComponent_le_pa_uartMode.so’ to '/legato/systems/current/appsWriteable/tools/lib/
Jun 15 17:54:30 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | app.c CreateFileLink() 2034 | Skipping file link ‘/legato/systems/current/apps/tools/read-only/scripts/cm’ to ‘/legato/systems/current/appsWriteable/tools/scripts/cm’: Already exists
Jun 15 17:54:30 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | resourceLimits.c SetRLimitValue() 282 | Setting resource limit maxCoreDumpFileBytes to value 8192.
Jun 15 17:54:30 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | resourceLimits.c SetRLimitValue() 282 | Setting resource limit maxFileBytes to value 90112.
Jun 15 17:54:30 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | resourceLimits.c SetRLimitValue() 282 | Setting resource limit maxLockedMemoryBytes to value 8192.
Jun 15 17:54:30 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | resourceLimits.c SetRLimitValue() 282 | Setting resource limit maxFileDescriptors to value 256.
Jun 15 17:54:30 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | resourceLimits.c SetRLimitValue() 282 | Setting resource limit maxMQueueBytes to value 512.
Jun 15 17:54:30 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | resourceLimits.c SetRLimitValue() 282 | Setting resource limit maxThreads to value 20.
Jun 15 17:54:30 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | resourceLimits.c SetRLimitValue() 282 | Setting resource limit maxQueuedSignals to value 100.
Jun 15 17:54:30 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | proc.c proc_Start() 1390 | Starting process ‘cm@0’ with pid 24508
Jun 15 17:54:30 swi-mdm9x28-wp user.info Legato: INFO | supervisor[24508]/supervisor T=main | proc.c proc_Start() 1355 | Execing ‘scripts/cm’
Jun 15 17:54:30 swi-mdm9x28-wp user.info Legato: INFO | supervisor[842]/supervisor T=main | proc.c proc_SigChildHandler() 2051 | Process ‘cm@0’ (PID: 24508) has exited with exit code 1.
Jun 15 17:54:30 swi-mdm9x28-wp user.err Legato: =ERR= | modemDaemon[941]/modemDaemon T=main | le_sms.c CloseSessionEventHandler() 2181 | SessionRef (0x7f61d12c) has been closed

Hi Huanjie,

From the log, it seems you are using “cm” tool but somehow it was crashed with no clear reason in the log.
Are you using stock official SW?

Can you send below commands and share the console response:

log level debug
logread -f > /home/root/testlog &
cm info
legato version
cm radio
cm sim
cm data
cm data connect 30

Please also share testlog saved.
Thx