Unable to Get Data Session

[dbeckwith]

We have been having issues with units not being able to get data connections after a recent firmware update. All of our testing before deployment didn’t indicate a problem.

Legato 19.02.0
WP 8548
Modem firmware 9999999_9904559_SWI9X15Y_07.13.07.00_00_GENERIC_001.040_000

cm info below

cm data connect returns LE_FAULT as seen above or causes a watchdog reset. The cm data connect cmd takes a long time to return.

Logs attached below:
log1.log (158.6 KB) log2.log (93.2 KB)

I really need some guidance as this is affecting deployed units.

Thanks,

[mehdiALL1]

Hi @dbeckwith,

The CM RADIO show that your module is not registered on the network, RAT not available. In this case, it’s normal that CM DATA CONNECT doesn’t work.