# WP7702 can't install new firmware

**URL:** <https://forum.legato.io/t/wp7702-cant-install-new-firmware/3668>\
**Category:** Legato Application Framework\
**Created:** [September 14, 2018, 12:03am UTC](https://forum.legato.io/t/wp7702-cant-install-new-firmware/3668 "2018-09-14T00:03:24Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![EvetsMostel](https://avatars.discourse-cdn.com/v4/letter/e/3ab097/32.png) [@EvetsMostel](https://forum.legato.io/u/EvetsMostel)\
**Post date:** [September 14, 2018, 12:03am UTC](https://forum.legato.io/t/wp7702-cant-install-new-firmware/3668/1 "2018-09-14T00:03:25Z")

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All the functionality is there, I can talk to it via ssh. I can install the devMode app. I can download the .spk file, and run the fwupdate command on it. It downloads just fine (downloadOnly), but when I try the fwupdate install it just comes right back. and when I do fwupdate checkStatus it says “Bad status (Unknown), install not possible.”

What can I do?

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**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.legato.io/jyijyi/32/822_2.png) [@jyijyi](https://forum.legato.io/u/jyijyi)\
**Post date:** [September 14, 2018, 1:22am UTC](https://forum.legato.io/t/wp7702-cant-install-new-firmware/3668/2 "2018-09-14T01:22:26Z")

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How about one click exe on windows?

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<div class="post-metadata">

**Author:** ![EvetsMostel](https://avatars.discourse-cdn.com/v4/letter/e/3ab097/32.png) [@EvetsMostel](https://forum.legato.io/u/EvetsMostel)\
**Post date:** [September 14, 2018, 1:27pm UTC](https://forum.legato.io/t/wp7702-cant-install-new-firmware/3668/3 "2018-09-14T13:27:57Z")

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No, that fails right away with unknown error. Doesn’t even try to reboot the device.

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<div class="post-metadata">

**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.legato.io/jyijyi/32/822_2.png) [@jyijyi](https://forum.legato.io/u/jyijyi)\
**Post date:** [September 15, 2018, 8:37am UTC](https://forum.legato.io/t/wp7702-cant-install-new-firmware/3668/4 "2018-09-15T08:37:56Z")

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If you are usimg mangoh board, you can put the module to recovery mode and use fdt tool to upgrade fw.

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<div class="post-metadata">

**Author:** ![EvetsMostel](https://avatars.discourse-cdn.com/v4/letter/e/3ab097/32.png) [@EvetsMostel](https://forum.legato.io/u/EvetsMostel)\
**Post date:** [September 17, 2018, 1:48pm UTC](https://forum.legato.io/t/wp7702-cant-install-new-firmware/3668/5 "2018-09-17T13:48:14Z")

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Unfortunately, not using a Mangoh board.

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<div class="post-metadata">

**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.legato.io/jyijyi/32/822_2.png) [@jyijyi](https://forum.legato.io/u/jyijyi)\
**Post date:** [September 17, 2018, 11:19pm UTC](https://forum.legato.io/t/wp7702-cant-install-new-firmware/3668/6 "2018-09-17T23:19:06Z")

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Do you have test point on that pin?

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<div class="post-metadata">

**Author:** ![EvetsMostel](https://avatars.discourse-cdn.com/v4/letter/e/3ab097/32.png) [@EvetsMostel](https://forum.legato.io/u/EvetsMostel)\
**Post date:** [September 20, 2018, 1:59pm UTC](https://forum.legato.io/t/wp7702-cant-install-new-firmware/3668/7 "2018-09-20T13:59:08Z")

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What pin on the device?

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<div class="post-metadata">

**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.legato.io/jyijyi/32/822_2.png) [@jyijyi](https://forum.legato.io/u/jyijyi)\
**Post date:** [September 21, 2018, 1:20am UTC](https://forum.legato.io/t/wp7702-cant-install-new-firmware/3668/8 "2018-09-21T01:20:04Z")

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Please see product technical specification on the section about TP1(boot pin).